Privacy Policy
Doorbed Privacy Policy
Effective date: September 21, 2026
Doorbed respects the privacy of its employees, contractors, clients, guests, and other individuals whose personal information it collects in connection with its operations.
This Privacy Policy explains how Doorbed collects, uses, stores, and discloses personal information, including information used in connection with Doorbed's contractor SMS notification program.
Information We Collect
Doorbed may collect personal information including:
- Name
- Email address
- Mobile telephone number
- Mailing or business address
- Employment or contractor status
- Availability and scheduling information
- Assigned properties and turnover assignments
- Compensation or contractor rate information
- Doorbed system identifiers and authentication information
- Clock-in and clock-out records
- Turnover completion, checklist, and operational records
- SMS consent records
- SMS messages sent to or received from Doorbed
- SMS delivery, response, and opt-out information
Doorbed limits the collection of personal information to information reasonably required for legitimate business and operational purposes. Canadian privacy guidance similarly emphasizes limiting collection, use, disclosure and retention to identified purposes.
How We Use Personal Information
Doorbed may use personal information to:
- Schedule and assign short-term rental turnover services
- Notify contractors of new turnover assignments
- Allow contractors to accept or decline assignments
- Coordinate cleaning, maintenance, repairs, and related operational services
- Authenticate users of Doorbed operating systems
- Track work activity and completion
- Communicate schedule or assignment changes
- Maintain operational and accounting records
- Respond to support or privacy requests
- Comply with applicable legal and regulatory obligations
Doorbed does not use the contractor SMS program for advertising or promotional marketing.
SMS Messaging
Contractors may voluntarily consent to receive operational SMS messages from Doorbed concerning turnover assignments, scheduling, assignment changes, and related work communications.
Message frequency varies depending on assignment activity.
Contractors may reply:
- YES to accept an assignment when requested
- NO to decline an assignment when requested
- STOP to opt out of future SMS messages
- HELP for assistance
Message and data rates may apply. Consent to receive SMS messages is not a condition of entering into a contractor relationship with Doorbed, and contractors may withdraw SMS consent at any time by replying STOP.
Doorbed obtains express consent before sending application-to-person SMS messages and retains records of consent, including the date, method, and scope of the consent where reasonably practicable.
Sharing of Personal Information
Doorbed may provide limited personal information to service providers that support its operations, including:
- Microsoft
- Microsoft Azure Communication Services
- Telecommunications carriers and messaging providers
- Microsoft 365, Power Apps, Power Automate, SharePoint, and related technology services